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eXtension funded CRM Fellow to host webinar on Customer Relationship Management

The What & Why of Extension Customer Relationship Management Webinar
Webinar Date/Time: February 13th, 2019; 3:30 – 4:30 PM EDT

Click Here to Register

Brought to You By the Impact Collaborative’s Engage & Empower Online

Generated by the eXtension Foundation, Engage & Empower Online is an online co-learning community connecting local andregional Impact Collaborative projects across the U.S. for collective impact.  Through public and private cross-sector partnerships with the Cooperative Extension System’s (CES) eXtension Foundation,Engage & Empower Online is a new resource designed to collectively drive innovation and action forward toward real and meaningful impacts.

Webinar Description:

The success of Extension is built on the relationships we have with our clientele, volunteers, stakeholders, and partners. These relationships are developed by multiple staff, over time, and are often not clear to other staff and decision-makers.

Customer relationship management (CRM) systems are a tool widely used by companies to track their interactions with customers and partners. CRM is also being used by Extension systems to keep track of their interactions with people, though the preferred term for the “C” in CRM may be clientele or contact.

Join us to discover what CRM is and why Extension systems are implementing or considering it. The webinar will provide an overview of what CRM is, what features are most relevant to Extension, and how using it can help Extension systems maintain their clientele relationships.

A panel of Extension professionals will share their stories and answer questions from participants:

  • Paula Hudson, Computer Programmer / Analyst, University of Missouri
  • Greg Lindberg, Extension IT Specialist, Purdue Extension
  • Lucas Turpin, Director of Information Technologies, Oregon State University | Division of Outreach and Engagement & College of Agricultural Sciences

The webinar will be facilitated by eXtension’s Customer Relationship Management Fellow, Stephen Judd.

Stephen Judd is serving as a funded eXtension Fellow this year to investigate and report on CRM applications in Cooperative Extension.

Stephen is the Manager of Information Technology and Distance Education for the University of New Hampshire Cooperative Extension (UNHCE). Stephen has worked for UNHCE since 1997, joining as an Extension Educator in Agricultural Resources after completing his PhD in Animal and Nutritional Sciences at UNH. Prior to that, he served over five years in the United States Army as an infantryman and infantry officer.

Stephen transitioned to information technology in 1999 and focuses on web application development, user support, and the integration of technology with educational outreach and professional development.

Click Here to Register

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Newsroom

News Roundup – May 2017

In the book “Where Good Ideas Come From”, author Steven Johnson explores innovation through the lens of the ‘adjacent possible’. To put it simply, innovation does not necessarily occur in huge steps. Often, it is the result of noticing something and trying to apply that idea in a slightly different way or in a slightly different context. This month’s news roundup is filled with talk of innovation. As you read, think about the “adjacent possible” for your programs. What new angle do you see or what small step can you take?

What are your thoughts on ‘the adjacent possible’ and Cooperative Extension? Share your comments by tweeting @eXtension4u and using the #coopext hashtag.

News Roundup

impact collaborative logoImpact Collaborative Job Postings. eXtension Foundation is hiring two full-time people to serve the  Impact Collaborative. One position is the Program Manager, who is responsible for the formation and success of the Collaborative. The other position is an Instructional Technologist, who will be responsible for all aspects of professional development for the Collaborative. Applications are due July 10, 2017. View the job descriptions: Program Manager | Instructional Technologist

journal of extension logoJOE special issue. The Journal of Extension Board of Directors, in partnership with eXtension, is pleased to announce a Call for Paper Abstracts for the Journal of Extension Special Issue on Innovation. A 200-word abstract is due June 30, 2017. To see the key areas being emphasized for this issue visit the Call for Submissions.

Cooperative ExtensionTechnology & Innovation Committee. There are only a few days left to nominate yourself or someone else to serve on the ECOP Committee on Technology and Innovation. Twelve people throughout the Cooperative Extension System will be selected to examine ways to implement findings in the Horizon Report and examine the technology aspects of innovation. Read more or nominate someone…

christian schmiederExtension’s Data Imperative. Telling the story of Extension impact often involves analyzing data that is qualitative. Enabling Extension to analyze large amounts of qualitative data will greatly enhance the evaluation capacity of the system. University of Wisconsin Extension Specialist and eXtension fellow, Christian Schmieder has published his final report examining this topic “Responding To the Data Imperative In Extension: Developing a National Online Qualitative Analysis and Analysis Software Learning Platform”. Read more about Christian’s fellowship and download his final report…

eXtension Blog. If you are not following the eXtension blog, you are missing out on innovation, diversity, and lessons learned in programming on cutting edge topics. The topics of some recent additions to the blog include:

AFRI Support Letters. If you are submitting a proposal to an AFRI program this summer and wish to include the use of eXtension tools and services, you can download the appropriate letter for your submission by visiting this web page. [Proposal Support Requests]

Civil Dialogue Toolbox. Fostering Meaningful Civil Engagement is an important topic in today’s society. The investment of time and skill development is considerable in order to make meaningful progress. Is this a worthwhile effort for Extension, and what resources are available to those that engage in this area? Learn more about the risks and benefits of investing in this topic and about a newly published toolbox of resources. Visit the toolbox | Upcoming webinar

Sustainability Database. Utah State University has developed a national database of Extension sustainability programs. The database can be searched by state or by topic. Extension professionals with sustainability-focused programs or resources can fill out a submission form to have their program added to the database. Visit the database…

Upcoming Webinars

impact collaborative webinar logoWriting About Research: Think Clarity!

The key to communication is clarity. Yet many authors struggle with clearly conveying methodologies, findings, and relevant implications when crafting research briefs or other types of scholarly manuscripts. This webinar focuses on strategies for avoiding common clarity-related issues in scholarly writing—from obvious problems such as inadequate organization to more subtle errors such as impreciseness of language and omitted punctuation. June 15, 2017, at 2 pm EDT. Learn more or register for the webinar…

people talking to each otherFostering Meaningful Civic Engagement

Engaging community members to help address important issues is both rewarding and impactful.  But doing this well takes considerable time investments and skill development.  Is the investment worth the return?  What are the potential risks to engaging and also to not engaging?  This webinar will explore these questions as well as showcase recent investments in civil dialogue by the first ECOP Rapid Response Team. June 30, 2017, at 2 pm EDT. Learn more or register for the webinar…

eXtension LearnDon’t Miss These Recordings

Evaluating for Program Implementation and Integrity
This webinar examined informal and formal ways to evaluate programs during implementation. Using the Logic Model, program inputs and outputs were addressed. These evaluation efforts help in the assessment of how a program is delivered, and in the improvement of planned approaches and activities. Evaluation examples were presented. View the recording…

The Power of Online Maps for Outreach
Are you looking to add interactivity to your Esri Story Map? Or are you simply ready to use online maps to share information with your colleagues or your outreach audience? You can create maps using your own data in addition to using data posted online by people and organizations throughout the world.  View the recording…

Webinar recordings and related resources are posted on the link for that webinar in Learn, often within 24 hours after the webinar ends.

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Announcements Community Newsroom Tools and Services Webinars

eXtension Now Offering New Webinar Hosting Option

Zoom Webinars for 500 Participants a New Benefit for eXtension Member Institution Professionals

For many years, Iowa State Extension has been hosting Adobe Connect Webinars for Communities of Practice (CoP) and Learning Networks (LN) on behalf of eXtension. As indicated earlier this year, this service will end on July 31st, 2016.

As part of eXtension’s recent acquisition of new tools for use by professionals at eXtension Foundation member institutions, eXtension has secured the use of Zoom Webinars to assist CoPs, LNs, and other users with webinar services. Zoom Webinar benefits include providing a public space that can accommodate up to 500 viewers at a single webinar.

If this change of service affects you or your colleagues, eXtension provides the following assistance to help you transition to best meet your needs. Your CoP/LN may use eXtension’s Zoom Webinars, or:

  • Continue to use Iowa State Extension’s Adobe Connect for a fee by contacting extensionwcc@iastate.edu for more information and pricing.
  • Use your home institution’s video conferencing or webinar platform.
  • Conduct and host your webinars yourself using tools like Google Hangouts, Zoom, Skype or GoToWebinar, etc.

If in the past you have recorded eXtension webinars using Iowa State’s Adobe Connect that are currently hosted at Iowa State and posted on eXtension’s Learn or any other web page, the recording will continue to be available for up to one year. eXtension is working with Iowa State and contacting eXtension users with archived recordings to identify recordings that need to be kept and those that can be purged. Recordings that need to be saved can be uploaded to YouTube or other storage of your choice.

If you or your colleagues currently have eXtension webinar time scheduled with Iowa State’s Extension Adobe Connect on or after August 1, 2016, please contact Iowa State (extensionwcc@iastate.edu) to discuss your options for using their system at a fee or canceling your reserved webinar time.

It is up to individual CoPs, LN’s or past eXtension webinar service users to decide which service they prefer for future use: 1) eXtension’s Zoom Webinar system 2) Iowa State Extension’s Adobe Connect extensionwcc@iastate.edu for a fee; 3) their home institution’s webinar services; or 4) hosting their own webinars using free or for-fee tools.

If you wish to discuss how this change in eXtension webinar service affects you, please feel free to contact Ashley Griffin at ashleygriffin@extension.org. If you wish more information on scheduling a future webinar using eXtension’s Zoom Webinar system, please review the Zoom Webinar Request form or contact Mark Locklear marklocklear@extension.org.